Contact / FAQ
Please allow up to 24 hours for replies. We DO NOT take custom rod order requests. What you see on the site is what we currently have to offer. Don't see one you like? Check back often or join our newsletter on the main page to stay up to date with new releases! We usually release new rods weekly in the Midnight Special Collection!
- I just ordered a rod from you guys, how long until I get it?
We are offering FREE Ground shipping on all domestic orders. We have 1-2 business days to fulfill your order, then the subsequent speed in which you chose to ship will go into effect. We do our best to ship the same day if the order was received before 3:30PM Eastern Time. We are not responsible for any delay from the carrier once they take possession, as this is out of our control. If any reels are shipped directly from Ross, they may take a few days to ship, assuming they are not back-ordered. Some of our vendors such as Ross and our apparel company are also experiencing some interruptions in normal ops due to Covid. Thanks for your patience and understanding.
For any International orders, please be aware of your countries import duties, if any, as we do not know, control or collect on this.
All rods that are listed on our site that can be added to your cart are IN STOCK, already built and ready to be shipped to you.
- I ordered an item from your apparel collection and did not receive it with my rod shipment. Whats the deal?
Have no worries. Our friends in North Carolina handle all of our apparel orders, and ship them directly from their shop. If you have already received your rod, but not your apparel item, give it a few days. COVID in particular has slowed their operations down a bit. They work to provide you with the highest standard, all printed and embroidered in America!
- Can you build me a custom rod?
I'm sorry friend, we can't help you. Not because we don't want to, but because we just do not have the man power to take on custom orders. Custom "one off" rods are not our focus. Moonshine Rod Company is a total of 3 guys and 1 gal, two of which are full time rod builders.
- Where are your fly rods made?
All of our Midnight Specials are hand crafted in the USA using high quality foreign and domestic components, including South Korean blanks, designed to our specs. Our cork is sourced and hand turned by a Veteran owned company in the Pacific Northwest. We turn and stain our reel seats, by hand, in Virginia where each rod is completed. For $319, this is an incredible value in which we marry quality components while putting American labor to work.
Our series rods are assembled by hand utilizing South Korean and Japanese graphite or glass, with top quality hardware. Most of our series rods are made in South Korea where some others are made in China. Our new Creede reel was designed here, machined and made in South Korea.
It's a common misconception that Asian manufacturing is necessarily below the standard of US & European made products. This is of course true in some cases, but not all manufacturing practices and QC standards are created equal. What really matters are the materials, practices and the individual human that is making your rod, not simply their location. At Moonshine, we do our very best to ensure quality control, including a lift test on every blank before it hits the wrapping table and is completed. Every rod is inspected by one of our staff in the USA before it is shipped to a customer.
If we could make all of our rods in the USA at our current price points, we would. However it's not economically possible to offer the features we do at a price normal people can afford, which is one of our core driving values. We've chosen to give regular folks the ability to buy an exceptionally quality rod using top end materials. Some companies choose to keep where and how they do things in the dark. We choose to keep it out in the open and let folks decide for themselves. We're happy to rely on the recommendation of your fishing buddies, unbiased online customer reviews and our well earned reputation for exceptional customer service.
- Why do you include two rod tip sections with most of your rods?
Because unfortunately things happen. Let's say you're on a 4 day fishing trip, and have hiked in several miles for an awesome weekend of fly fishing and good times with your friends. You cast and snag a low hanging branch and snap your tip section trying to get it free. If you have a Moonshine rod with you, you are back to fishing within minutes. If you chose to bring your other brand rod, you're going to be sitting on the shore watching your friends slay fish all weekend.
We at Moonshine Rod Company know that unfortunate events happen. In my 15 years of fly fishing, I have stepped on rods jumping into boats, broken them in half via car doors, hooked up on fish that I had no business fishing for with the rod I was using, and thats just off the top of my head. We want to keep you fishing and having a great time. No one likes waiting for replacement parts, so we make it easy and include an extra rod tip (the most commonly broken section on a fly rod, no matter the brand) with most of our rods with the exception of the Midnight Special. If you do happen to break any section of your rod, click here and follow the directions, exactly, via our warranty policy.
- I am a Veteran/Active Duty or an LEO/First Responder. Do you offer any type of Discount?
We are happy to honor our military, law enforcement, and first responders for their service with a 10% discount on their entire order!
To get your discount, please simply email a photo or scan of a form of ID or documentation showing your service, with any sensitive information blocked out (we really just need your name, hopefully matching to your email name) to email@example.com. Please in the subject line of your email mention "Military Discount" "LEO Discount" or "First Responder Discount" so it gets prompt attention.
Once we've had a chance to review your email, we will reply with a one-time code you can use for 10% off your entire order.
We have been very active in supporting US Armed Services members, Law Enforcement, and First Responders for years, through supporting charities with free products, and directly by providing a Military / LEO / First Responder discount to all members of those groups. Thank you for your service and sacrifice!
- I am a guide and would love to try out your rods to potentially recommend to my clients. Do you have any sort of Pro Program?
Interested in our Moonshine Guide and Industry Program? Click the link here, fill it out and follow the instructions and we'll get back to you ASAP.
- I own a fly shop, and am interested in carrying your rods in my store. How do I proceed?
Please email firstname.lastname@example.org for more information about buying for your retail establishment. We do not sell to other website dealers, only brick and mortar establishments.
- Do you sell rod blanks so I can build my own rod?
We do not sell rod blanks or any other components through Moonshine Rod Company.