Contact / FAQ
Please allow up to 24 hours for replies. We DO NOT take custom rod order requests. What you see on the site is what we currently have to offer, Don't see one you like? Check back often or join our newsletter on the main page to stay up to date with new releases! We usually release new rods daily in the Midnight Special Collection! All in stock rods ship within 24 hours directly from our workshop located in the foothills of the beautiful Blue Ridge Mountains.
- I just ordered a rod from you guys, how long until I get it?
All rods usually ship within 1 to 3 business days via USPS Priority 1-3 Day Postage unless otherwise requested. All rods that that are listed on our site and can be added to your cart are IN STOCK and already built and ready to be shipped to you.
- I own a fly shop in ___________ and am interested in carrying your rods, whats the process?
Awesome! The process is quite easy. You will be given your own discounted code to purchase merchandise for your store, and you will be featured on our soon to come "Retailers" page. To get started, please email us at firstname.lastname@example.org
- I ordered an item from your apparel collection and did not receive it with my rod shipment. Whats the deal?
Have no worries. Our good friends from Prihtful in California handle all of our apparel orders, and ship them directly from their shop in California straight to you! If you have already received your rod, but not your apparel item, give it a few days. They work their asses off to provide you with the highest standard of apparel all printed/engraved in America!
- Can you build me a custom rod?
Im Sorry friend, we can't help you. Not because we don't want to, but because we just do not have the man power to take on custom orders. Custom "one off" rods are also not our focus. Moonshine Rod Company is a total of 3 guys, two of which are full time rod builders. We prefer to build our rods in series (Drifter, Midnight Special, Outcast, etc) as opposed to one offs. Why? Because we have built, designed and tested these rods for over a year through our brutal research and design standards. We know what we are building because we do it over and over again, and we know that any two of the same series rods will perform exceptionally whether shipped to Alaska or North Carolina. In other words, we stick to what we know, and we think we do a damn good job at it.
- I am a guide and would love to try out your rods to potentially recommend to my clients. Do you have any sort of Pro Program?
At this moment, We are working on building a program that (for qualified pros) will offer a substantial discount on rods and apparel. Interested in our Moonshine Guide Program? Drop us an email at email@example.com with your qualifications. We will want to see a copy of your guiding license (varies by state), photos of you with clients, and a verifiable website or some other legitimate way you advertise/promote your guiding services.
- I own a fly shop, and am interested in carrying your rods in my store. How do I proceed?
Please email us at firstname.lastname@example.org for more information about buying for your retail establishment. Availability depends strictly on what stock we have on hand and are willing to sell to your store at our discounted Keystone rate. We do not sell to other website dealers, only brick and mortar establishments.
- I am a Veteran/Active Duty. Do yo offer any type of Military Discount?
Yes, we certainly do. Our main rod wrapper is a Combat Veteran, and we support many organizations like Project Healing Waters. Unfortunately, based on past experiences, we must verify your service via Military ID or Discharge papers to give you the discount you deserve. Please email me directly at Jonathan@moonshinerods.com with the above documents to receive your discount.
- Do you sell rod blanks so I can build my own rod?
We no longer sell rod blanks or any other components through Moonshine Rod Company. The components and blanks we use on our rods are unique and proprietary to Moonshine Rod Company.
- Why do you include two rod tip sections with most of your rods?
Because unfortunately shit happens. Lets say you're on a 4 day fishing trip, and have hiked in 10 miles for an awesome weekend of fly fishing and good times with your friends. You cast out and snag a low hanging branch and snap your tip section. If you have a Moonshine Rod with you, you are back to fishing within minutes. If you chose to bring your other brand rod, you're going to be sitting on the shore watching your friends slay fish all weekend. We at Moonshine Rod Company know that unfortunate events happen. In my 15 years of fly fishing, I have stepped on rods jumping into boats, broken them in half via car doors, hooked up on fish that I had no business fishing for with the rod I was using, and thats just off the top of my head. Fact is, we want to keep you fishing and having a great time. No one likes waiting for replacement parts, so we make it easy and include an extra rod tip (the most commonly broken section on a fly rod, no matter the brand) with most of our rods with the exception of the Midnight Special, but that will be changing soon. If you do happen to break any section of your rod, email us at Orders@moonshinerods.com to let us know, and simply send us $40 (check, cash, Paypal), and we will have the new section sent out to you ASAP.
- Hi, I have a fly fishing blog and I can get you more customers if you send me a free rod and have me review it.
If we sent a free rod out to every person who has emailed claiming they have a fly fishing blog and can "boost our sales", we would be broke. If for some reason our sales drastically plummet and we are interested in working with you, we will contact you.